Microsoft Dynamics 365 business central is a leading cloud-based customer relationship management (CRM) business solution that can help you drive sales productivity and improve the value of your marketing efforts through social insights, business intelligence, and campaign management. Microsoft has continued its effort to develop and expand its portfolio and capabilities with Dynamics 365 supporting CRM, ERP, human capital management (HCM) processes, advanced analytics, and application development (with PowerApps).

Nucleus Research had published in October 2018, a 10-year report on the experiences of Microsoft Dynamics 365 business central deployments with small and medium business customers and ROI dollars. According to the results for each dollar spent, companies realized an average of $16.97 in returns.

With ROI for enterprise resources planning (ERP), and customer relationship management (CRM), delivering on average, $7.23, and $8.71 respectively, Microsoft Dynamics 365 business central stands higher than the two combined. The research report shows the companies that are taking advantage of Microsoft’s investment in the cloud and usability as well as integration and analytics, with significant higher returns by increasing productivity and revenues while reducing costs.

Another chunk of Microsoft Dynamics 365 business central implementation reported in the research were either upgrades or companies switching over from other non-Microsoft products with moderate incremental returns. It highlights the increasing breadth of Microsoft Dynamics 365 business central in supporting CRM, ERP, and human capital management processes as well as advanced analytics and application development through PowerApps.

What’s the Catch on Investment with Microsoft Dynamics 365 Business Central?

There are significant elements of financial success with the deployments in small and medium businesses with Microsoft Dynamics 365 Business Central are as follows:

Tribal effect of Microsoft Integration: The ability to integrate Microsoft solutions with existing or new applications and data sources was key to finishing projects on-time and under budget.

Data and Analysis Taken to the Next Level: Microsoft customers were able to create additional sources of profit through cross-selling/up-selling with field service enabling new lines of business. With real-time data and embedded analytics functionality easily accessible, customers can maximize the value of company data with data-driven decision making.

Focus Approach becomes the Norm: The focus on standardizing an easy-to-use user interface across products. With Microsoft products sharing a common design and user experience, customers can leverage familiarity with other Microsoft products requiring less time for user adoption. This enabled users to redirect time saved to other high-value tasks.

Cloud is the King and More: Cloud technology innovation saves costs with necessary infrastructure and implementation support, through cloud deployments along with the reducing the costs for initial hardware and ongoing information technology (IT) support.

Microsoft has continued steady capabilities and value with Microsoft Dynamics 365 business central portfolio, so does the SIROCo’s technical support on the same. The integration of business capabilities of Microsoft Dynamics 365 business central such as ERP, CRM, and HCM along with Power BI, PowerApps, and Azure with SIROCo support shall be a game changer in your business arena. To find out more about the benefits of Microsoft Dynamics 365 Business Central, contact us today.