It’s a fact that all companies have struggled when responding to the inevitable changes of the continuously demanding market, some of them have failed to adapt to such changes and therefore could not proceed and compete in the market. Being successful nowadays requires considerable efforts to be taken in order to manage the change and compete. In this essence, the importance of enterprise resources planning emerged as one of the key essentials factors of a successful business, it empowers the business to make the right decision at the right time and therefore, respond effectively and efficiently to the change of the demanding market.
Nonetheless, implementing ERP itself is perceived as a major change for businesses. Recent studies have shed a light on the high failure rate of ERP implementation all over the world. Gartner has addressed in a recent study that ” 75 % of all ERP projects fail “. Reasons for failure are various, although, it’s mostly related to how businesses manage organizational change.
Involvement and engagements are key success factors in change management, which imply involving all stakeholders, process owners and employees in the change process in order to be part of the change. In this essence, the importance of Microsoft Dynamics Sure Step emerges for both; Microsoft Partners and ERP clients as a customer engagement methodology that can be deployed to minimize the failure rates and ensure a success story.
The main essence of Sure Step is that the client is part of every phase, every process, every step. Their engagement and feedback are the main driver of the project progress. Microsoft Dynamics Sure step has primary phases, in each one, deliverables need to be submitted to the process owners for simulation and testing, revision and modifications might be considered as derived from the stakeholders’ feedback, and they are the one to give the green signal for the partner to make a progress after they ensure that deliverables fulfill their business requirements.
The following are the primary phases which are covered by Microsoft Dynamics Sure Step Methodology:
In several implementations, requirements are gather initially throughout the analysis phase, then the implementation team might be away for several months configuring, deploying and customizing the system as per the original scope. Then, the client receives an almost final product which is far away from their vision. Microsoft Dynamics Sure step ensures that the client is part of every single process, they are involved throughout the project in its various phases in order to check and ensure that their requirements are being implemented as required.
Microsoft Dynamics Sure Step considers all the possible project types such as; Standard, Rapid, Enterprise, Agile or Upgrade. In additions, it I designed for all Microsoft Products. It provides a detailed and comprehensive explanation of the roles involved in the project from both partner and client perspective. For instance, from a client perspective, the role includes business decision maker, project manager, subject matter expert and key users.
This methodology ensures that proper documentation and change management activities are conducted throughout the project life cycle. This includes but not limited to scope documents, GAP analysis, Project Charter, Project Plan, Financial Structure, Integration Strategy, Data Migration Strategy …etc.
Eventually, lack of certain system features would not be the reason of ERP implementation failure, but rather the practices laid out by the business in order to manage the change is considered the most critical and yet essential key of a successful project.
Mahmood M. AlSaadi – MVP
Principal Dynamics ERP Consultant
SIROCo LLC – (844) 708-0008