Dynamics 365 - Moving business forward
Dynamics 365 Key Benefits
- Understand your customers in a completely new way – Use pre-built KPIs to truly understand the customer journey with real-time updates. You get the ability to personalize the customer experience and to easily track the health of customer relationships.
- Flexibility, Simplicity, Scalability and Ease of use
- Agility – Microsoft Common Data Model that is a shared business database
- Productive – By combining ERP, CRM, Office, and additional apps into one, cloud-based experience. People-centric platform that makes employees daily work easier.
- Secure – Robust security and access controls for apps and data that are built into the cloud services
Microsoft Dynamics 365 is for
Turn relationships into revenue
- Opportunity Management – Increase sales visibility and productivity by providing a collaborative portal for customers and partners
- Social Sale – social network monitoring and engagement features to identify interest signals in specific products and services. Transform those signals into qualified leads and conduct opportunities generated from social networks.
- Content Collaboration – Manage required documents for sales processes directly in SharePoint, Office 365 groups and OneDrive for Business
Make Intelligent Decisions Quicker
- Flexible business unities modeling, allowing you to easily manage your diverse physical business locations, fiscal structure and corporative reports.
- Graphical representation of business flows, policies and limits – and the possibility of personalizing these flows, policies, and limits to different parts of the organization, with no need for coding.
- Unlimited financial dimensions that enable categorizing and analyzing transactions in multiple axes to take place.
Get Powerful and Meaningful Customer Feedback
- Improve efficiency by using pre-defined articles from the knowledge base. You can also choose to share them with customers
- Keep all of your records all together in one place, so that when a new employee joins your company, your entire internal communications history is available for them to easily refer to
- Automatically create incidents when a customer email is received. Identify opportunities and leads for sales
Turn prospects into business relationships
- Generate more leads across multiple channels and nurture sales-ready leads with personalized experiences.
- Align sales and marketing – Prioritize leads, automate hand-off, and track progress with shared information and connected processes.
- Make smarter decisions – Improve marketing ROI with embedded intelligence and analytics that track marketing performance.
Efficient Field Service, Work Scheduling and Route Optimization
- Optimize your Resources – Automate and improve scheduling to dispatch the right technician and get the most value out of your resources.
- Engage your Customers – Provide customers with self-service portals, proactive updates, and technician tracking to ensure a positive experience at every step.
- Make technicians more effective – Empower technicians with a 360-degree view of your customers and real-time guidance to improve resolution time and earn customer trust.
End-to-end project service starts here
- Increase Productivity – Empower your service professionals to deliver their best work through intuitive and collaborative tools.
- Optimize Resources – Anticipate resource demand and ensure the right resources are on the right projects, keeping utilization high.
- Forecast project profitability – Prioritize project-based sales opportunities with built-in intelligence to plan for successful outcomes.
Move beyond traditional HR management
- Hire the right people, faster – Easy setup and integration | Anytime, anywhere access | Intuitive user experience | Predictive insights and analytics
- Employee Onboard – Welcome new team members | Accelerate time-to-impact | Improve cross-functional collaboration | Ensure talent success
- Core HR – Empower managers and employees | Drive HR excellence | Strengthen your core HR programs | Improve collaboration and share insights
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